Implemented a Cloud-based CRM software to streamline their customer interactions and enhance experience with advanced features and functionalities
Empowering Systems is a leading US-based company that provides enterprise CRM software solutions for sales representatives and manufacturing industries. In 2020, they contacted Technoduce, an offshore software development company, to develop a cloud-based CRM software product to manage their customers, contacts, leads, and sales pipelines and operations. The CRM software implementation should be scalable, user-friendly, and secure.
Empowering Systems has decided to improve the CRM software product for their company to provide cloud-based solutions for their clients, a complex process for developing that software to streamline manufacturing industries’ processes along with handling customer interactions that involved multiple departments, and it was challenging to keep track of customer communications and resolve customer issues efficiently. The existing systems were fragmented and lacked integration. The challenge was to create a centralized system that could handle all customer interactions and integrate with existing tools.
Technoduce started by gathering the requirements from Empowering Systems and designing a detailed project plan. Technoduce created a custom CRM system for Empowering Systems, which was designed to centralize and streamline customer interactions across all departments. The software was built using modern technologies like Angualrjs, React, and MongoDB to provide a scalable and robust solution.
The team designed the system to handle customer inquiries, track customer interactions, and provide insights into customer behavior. The plan included the following steps:
The CRM system was designed to integrate various tools and it also had a reporting module that allowed the company to analyze customer data and make informed decisions. The team developed a user-friendly interface that enabled the company's employees to easily access and manage customer data.
The software was developed using Agile methodology, which allowed for continuous feedback and iteration. The team consisted of dedicated developers, designers, and quality assurance engineers who worked together to deliver a high-quality software product.
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The cloud-based CRM software developed by Technoduce for Empowering Systems was a success. The software provided a user-friendly interface that allowed users to manage their customers, contacts, leads, and sales pipelines easily.
The software was also scalable, and it could handle large volumes of data without compromising its performance. The integration with third-party APIs provided a seamless user experience, and the software was secure.
In conclusion, Technoduce successfully developed a cloud-based CRM software product for Empowering Systems, using Angular and NodeJS technologies. The software was scalable, user-friendly, and secure. The project was delivered on time and within budget, and the client was satisfied with the final product.
The success of this project was attributed to Technoduce's expertise in software development, its ability to work with the latest technologies, and its commitment to delivering high-quality products.
